Orders, delivery and returns
Book orders are processed by Marston Book Services. Please order online or send any book orders to:
Marston Book Services,
Direct Mail Department,
160 Eastern Avenue,
Milton Park,
Oxfordshire OX14 4SB
Telephone order line: 01235 465577
Email: direct.orders@marston.co.uk
Fax: 01235 465592
Discounts and bulk orders
LAG offers a sliding-scale discount on bulk purchases of any of our books. Please contact: lag@lag.org.uk for further information.
If your organisation would like to be invoiced you will need to indicate this on your order form. Invoicing is at the discretion of Marston Book Services.
Postage and packaging
If you're based in the UK, £3.50 will be added to your total book order to cover postage and packaging (regardless of the number of books you purchase).
For Europe and the rest of the world please contact Marston Book Services on 01235 465577 or email direct.orders@marston.co.uk for a quote.
Delivery to addresses within the UK and EU may take 5-7 working days.
Delivery to the rest of the world can take up to 30 days. Our carriers may attempt delivery during office hours, we therefore advise that you provide a shipping address where you, or a representative, can sign for delivery.
Books can be returned within 30 days of purchase for a full refund of purchase price as long as it is received by Marston Book Services in a saleable condition. Please return a copy of the invoice with the return:
Returns Department
Marston Book Services
160 Eastern Avenue
Milton Park
Oxfordshire OX14 4SB
It is recommended that customers return goods via a traceable method. Returns to be made at customer cost unless a book has been sent in error, in which case contact Marston Book Services on 01235 465577.
eBook /bundle returns
As eBooks cannot be physically returned, we are unable to offer refunds on successfully downloaded eBooks. Please check the title is what you want and the format is suitable for your computer or device before completing your purchase.
If you wish to return a print book purchased as part of a bundle, we will consider a partial refund if the book is returned in a saleable condition but you will need to contact LAG directly, not Marston Book Services.