Orders, delivery and returns
Discounts and bulk orders
LAG offers a sliding-scale discount on bulk purchases of any of our books. Please contact: lag@lag.org.uk for further information.
If your organisation would like to be invoiced you will need to indicate this on your order form. Invoicing is at the discretion of finance@lag.org.uk.
Postage and packaging
If you're based in the UK, £5.95 will be added to your total book order to cover postage and packaging (regardless of the number of books you purchase).
Delivery to addresses within the UK and EU may take 5-7 working days.
Delivery to the rest of the world can take up to 30 days. Our carriers may attempt delivery during office hours, we therefore advise that you provide a shipping address where you, or a representative can sign for delivery.
Please contact lag@lag.org.uk to organise a return or refund of your book.
It is recommended that customers return goods via a traceable method. Returns to be made at customer cost unless a book has been sent in error, in which case contact lag@lag.org.uk.
eBook /bundle returns
As eBooks cannot be physically returned, we are unable to offer refunds on successfully downloaded eBooks. Please check the title is what you want and the format is suitable for your computer or device before completing your purchase.
If you wish to return a print book purchased as part of a bundle, we will consider a partial refund if the book is returned in a saleable condition but you will need to contact LAG directly.