Chapter 19: Quality standards and performance monitoring >CHAPTER 19Quality standards and performance monitoring19.1Introduction19.3Practice management and quality of advice standards19.6Specialist Quality Mark19.8Desktop audit19.10Pre-Quality Mark auditOpening meeting • Discussions with the auditor • SQM audit procedure and outcomes19.14Quality Mark requirements19.14Lexcel19.17Supervisors – technical legal competence19.21Supervisor standards in the 2013 Standard Civil Contract19.26Supervisor standards in the 2014 Standard Civil Contract19.29Supervisor standards in the 2015 Standard Civil Contract19.33Supervisor standards in the 2017 Standard Crime Contract19.38Supervisors – file reviews19.39Peer review19.42The peer review process19.49Tips for passing peer reviewStandard letters and documentation • Peer review representations19.55LAA monitoring19.57Key performance indicators19.61Standard Civil Contract 2013: Key performance indicators19.68Service standards – civil and family19.78Additional service and monitoring requirementsFamily • Actions against the police etc and clinical negligence • Immigration and asylum • Community care • Mental health19.92Housing Possession Court Duty Schemes19.94Key performance indicators – Standard Crime Contract 201719.95Service standards – Standard Crime Contract 2017